Our support ticketing system closes automatically over time if no response has been sent back to our Customer Service Team. This has no negative effect on your exchange or return process and can be reopened at any time if you simply respond to the email. A closed ticket simply means you no longer have any questions for our Customer Support Team.
Once your shipment is received at our warehouse, if we have any questions we will reach out to you with the information provided on your RMA form. .