Help Desk

            How do I make a return or exchange?

            To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way (please do not tape insole or shoe boxes shut, as this could harm the packaging when removed upon receipt of your return). Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, only qualify for a store credit, or be sent back to you with no refund issued.

            To see our full Return & Exchange Policy, click here:

            To make your return or exchange, please first complete our RMA Form: Click here to access form. Upon completing the form, please ship your return merchandise and completed RMA Form to:

            Online Insole Sales
            Attn: Returns
            1947 Bancroft Street
            Charlotte, NC 28206

            If you received damaged or defective merchandise with your order, please see "My order contained a defective item" for instructions on how to receive a replacement of the damaged/defective item.

            Updated: 04 Sep 2019 05:40 AM
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