How do I make a return or exchange?
Need to return your purchase? We make it easy here at TheInsoleStore.com! With free return shipping, free exchanges, wear-test guarantees, and 60 days from delivery to make your return, you can feel confident in your purchase knowing that any returns ...
There are so many products to choose from. How do I pick the insole that's best for me?
It is our commitment to carry every style and every size from every major manufacturer to best serve everyone. However, we realize that this can make it daunting to find the right product. By following the steps below, we can get you on the right ...
How do I use my orthotic arch supports in my shoes?
For full-length insoles, you will most often want to replace your existing shoe insole with your new orthotic arch support. Check the length of the new insole against the existing insole, and trim to fit if necessary. For a video guide on how to trim ...
My shipment contained a wrong item
We try our absolute best to ensure that every one of our shipments is 100% accurate. However, in the event that a package you receive contains a product that is different from what you ordered, please contact our customer service team at 866-858-1294 ...
How do I create or sign in to my rewards account?
You can sign up for an rewards account by either clicking on the round blue star button on the bottom left of your screen, this will prompt you to either create a TheInsoleStore.com account or to login to your existing account. Once your are logged ...