What is the status of my order?

What is the status of my order?

Once your order has been shipped from our warehouse (same-day for orders placed before 2:00PM Eastern Time; next-business-day for orders placed after 2:00PM Eastern Time, on weekends, or on holidays), you will receive an email shipment confirmation, sent to the email specified when placing your order, containing your order's tracking information and shipment details.

You will also be able to track your order via your account on our website. Please be advised that your order may take up to 24 hours to be updated online. Our shipment confirmation email is the fastest method in which to provide you with your shipment tracking information.

If you have any questions about your order status, you may contact our Customer Service team at 866-858-1294, via our Contact Us form, or at help@theinsolestore.com.

    • Related Articles

    • When will I get my order?

      If your order is shipped with our Free Shipping or Economy Shipping method, your order is estimated to arrive within 3-6 days from the date of shipment. If your order is shipped with our Priority Mail shipping method, your order is estimated to ...
    • I would like to change or cancel my order.

      To cancel or make changes to an order that you have already placed (but which has not already shipped), please contact our Customer Service team at 866-858-1294, via our Contact Us form, or at help@theinsolestore.com for assistance. We will make ...
    • Will I be notified when my order ships?

      Yes. As soon as your order is shipped, you will receive an email shipment confirmation, sent to the email specified when placing your order, containing your order's tracking information and shipment details. You can expect your order to be shipped ...
    • Can I pay to get my order tomorrow?

      Presently, we do not offer overnight shipping. However, if you place your order before 2:00PM Eastern Time and choose Priority Mail as your shipping method, we estimate that your order will reach you within 2-3 days.
    • My bank shows that I was charged twice for my order.

      What you are seeing is likely an "authorization" for the purchase. An authorization is made during any credit card transaction to notify your card issuer/bank to reserve the funds in order to complete your purchase. The actual charge will replace the ...