What happens if I refuse my shipment?
When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If you refuse delivery of your order during delivery, you will be assessed a 20% restocking fee upon receipt of the refused package at our warehouse. Original shipping and handling charges are not refundable, and the actual cost of shipping will be deducted from any orders shipped with a "Free Shipping" promotion. You will be responsible for the carrier's return shipping charges for refused items that are shipped back to us. All such fees will be deducted prior to issuing a credit or refund, or billed to the credit card provided during registration and/or checkout.
My shipment contained a wrong item
We try our absolute best to ensure that every one of our shipments is 100% accurate. However, in the event that a package you receive contains a product that is different from what you ordered, please contact our customer service team at 866-858-1294 ...
I provided an incorrect shipping address on my order and did not notice until after the package was shipped. What happens now?
We rely on the information you provide to us during checkout to promptly and accurately ship your order. If you notice that your shipping information is inaccurate and your order has not yet shipped, please contact us immediately at 866-858-1294, via ...
Will I be notified when my order ships?
Yes. As soon as your order is shipped, you will receive an email shipment confirmation, sent to the email specified when placing your order, containing your order's tracking information and shipment details. You can expect your order to be shipped ...
What is the status of my order?
Once your order has been shipped from our warehouse (same-day for orders placed before 2:00PM Eastern Time; next-business-day for orders placed after 2:00PM Eastern Time, on weekends, or on holidays), you will receive an email shipment confirmation, ...
When will I get my order?
If your order is shipped with our Free Shipping or Economy Shipping method, your order is estimated to arrive within 3-6 days from the date of shipment. If your order is shipped with our Priority Mail shipping method, your order is estimated to ...