What are wear-test guarantees?
With insoles and certain other foot support and foot comfort products, it’s important that you actually wear and use your new purchase for a while before you decide whether it does or does not work for you. Not only will you want to see how it fits, but in many cases it may take your feet several days to several weeks to get fully used to the new product. What might seem uncomfortable or unsuitable to you at first may feel very different after your feet adjust!
Since this process may take a little while, we offer Wear Test Guarantees on many products sitewide. This guarantee ensures that you are able to test out your purchase by wearing or using it for a while and still be eligible to return it if it simply doesn’t work out.
You can find available wear-test guarantees shown on product pages as shown below:
I normally wear shoes that are 2E to 6E in width, but the insoles I am looking at are not offered in a 2E. What width do I choose?
Each manufacturer establishes their own width standards. Some width sizes are in even numbers and some are in odd numbers. A 2E with one manufacturer might be the same as a 3E with another. The difference between each width size is typically about ...
What can be returned?
What can be returned? Wear Test Guaranteed Merchandise Any product with a Wear Test Guarantee can be returned within the specified timeframe, even if worn, used, trimmed, molded, or otherwise not in “new” condition in the event that they simply don’t ...
When Should You Replace Your Insoles?
Typically a good pair of insoles that experience normal wear and tear should last you about 6 to 9 months. However, there are many factors that can make you have to change them out sooner than that. Factors that will impact when you need to replace ...
What size should I order?
Most shoe insoles are designed such that one size insole will be compatible with 2-3 different sizes of footwear. For example, the Spenco Total Support Original Insoles come in 7 different sizes (size #0–size #6) but these seven sizes will cover shoe ...
My order contained a defective item.
We replace any items that you receive defective or damaged upon delivery free of charge. Please contact our Customer Service team at 866-858-1294 or via our Contact Us form and we will be happy to assist you in replacing your defective/damaged ...