The tracking information for my purchase says that my package has been delivered, but I did not get it.
If your order was confirmed delivered to your address but you did not receive the order, please be sure to check areas commonly used by postal carriers to stow packages when the package recipient is not at home: your front stoop/porch, front garden/bushes, under patio furniture, or around the side of your house. For apartments, please be sure to check with your front office or management to ensure that the carrier did not deliver the order to the front office in your absence.
Despite not being protocol, some carriers may also pre-mark packages as being delivered by scanning them "delivered" before they are actually physically delivered to the shipping address. In such cases, the package is usually physically delivered by end of day or the next day. If you have checked all possible delivery locations and do not see your package, please allow 24-48 hours for the package to be delivered in the event that the carrier pre-marked the package as being delivered.
When will I get my order?
If your order is shipped with our Free Shipping or Economy Shipping method, your order is estimated to arrive within 3-6 days from the date of shipment. If your order is shipped with our Priority Mail shipping method, your order is estimated to ...
I provided an incorrect shipping address on my order and did not notice until after the package was shipped. What happens now?
We rely on the information you provide to us during checkout to promptly and accurately ship your order. If you notice that your shipping information is inaccurate and your order has not yet shipped, please contact us immediately at 866-858-1294, via ...
Can you hide the prices on my purchase receipt?
By default, our shipment packing slip does not include the price of any products ordered, so the recipient of your order will not know the price of the item(s) purchased. However, a copy of your order confirmation and payment receipt, which does ...
Do you keep my card information on file?
Here at TheInsoleStore.com, we take customer data very seriously. We do not save any card information to your account or within our systems. Our website uses secure checkout to transmit your payment card information from a secure web page to a ...
Can I pay to get my order tomorrow?
Presently, we do not offer overnight shipping. However, if you place your order before 2:00PM Eastern Time and choose Priority Mail as your shipping method, we estimate that your order will reach you within 2-3 days.