The tracking information for my purchase says that my package has been delivered, but I did not get it.

The tracking information for my purchase says that my package has been delivered, but I did not get it.

If your order was confirmed delivered to your address but you did not receive the order, please be sure to check areas commonly used by postal carriers to stow packages when the package recipient is not at home: your front stoop/porch, front garden/bushes, under patio furniture, or around the side of your house. For apartments, please be sure to check with your front office or management to ensure that the carrier did not deliver the order to the front office in your absence.

Despite not being protocol, some carriers may also pre-mark packages as being delivered by scanning them "delivered" before they are actually physically delivered to the shipping address. In such cases, the package is usually physically delivered by end of day or the next day. If you have checked all possible delivery locations and do not see your package, please allow 24-48 hours for the package to be delivered in the event that the carrier pre-marked the package as being delivered.

If you still are unable to locate the package, please contact our Customer Service team at 866-858-1294, via our Contact Us form, or at help@theinsolestore.com.
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