The product I want to exchange for is out of stock. What do I do?
We apolize for the inconvenience.
We try very hard to ensure that all products are always in stock and available.
You have two options:
- Make your return, select "Exchange for a different product," and enter the currently out-of-stock product as the product you wish to exchange for. We'll make the exchange as soon as the product becomes available.or
- Return your purchase for a gift card for a full amount of your purchase. Contact us to sign you up to receive a notification once the item is back in stock. When the product becomes available, make your purchase using the gift card.
How will I know if an item is out of stock?
We try our absolute best to provide accurate, up-to-date availability information on our store. If the item is available to add to your shopping cart, 99.99% of the time it is immediately available in our warehouse. If an item is available for ...
I want to make a return and have the credit applied to a different card.
For security purposes, we must refund the original payment method used when you made your original purchase. We cannot refund your purchase to another payment account. If your original payment account has been closed, we will issue a store credit for ...
Do you make personalized product recommendations?
Yes. The best way to get in touch with our product specialists about a personalized recommendation is via our Contact Us form. Please provide as much information as possible in your request to help our specialists in making a selection, including: ...
I want to return an item that I purchased on Clearance
Unfortunately, we cannot accept returns for items that do not meet our acceptable returns criteria. As listed on Clearance product pages, Clearance items are final sale and not eligible for return.
How do exchanges work?
If you are exchanging for a different variant of the same product (different size, width, color, etc.) then the exchange is free of charge. If you wish to exchange for a higher-priced product, all you'd pay is the difference in price. We will send ...