My shipment contained a wrong item
We try our absolute best to ensure that every one of our shipments is 100% accurate. However, in the event that a package you receive contains a product that is different from what you ordered, please contact our customer service team at 866-858-1294 or via our Contact Us form
and we will be happy to assist in sending you the correct product. Please do not mail any incorrect items back before contacting us, as we are happy to provide a prepaid return label for the incorrect merchandise but cannot refund any personal postage paid.
My order contained a defective item.
We replace any items that you receive defective or damaged upon delivery free of charge. Please contact our Customer Service team at 866-858-1294 or via our Contact Us form and we will be happy to assist you in replacing your defective/damaged ...
What happens if I refuse my shipment?
When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If you refuse delivery of your order during delivery, you will be assessed a 20% restocking fee upon ...
How will I know if an item is out of stock?
We try our absolute best to provide accurate, up-to-date availability information on our store. If the item is available to add to your shopping cart, 99.99% of the time it is immediately available in our warehouse. If an item is available for ...
I returned an item, but I haven't received my refund.
Please allow 5-7 business days upon arrival at our warehouse to fully process and/or refund your returned merchandise. Once your refund is processed, it may take an additional 1-3 business days for the credit to show in your account, depending on the ...
How do I make a return or exchange?
To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact ...