My order contained a defective item.

My order contained a defective item.

We replace any items that you receive defective or damaged upon delivery free of charge. Please contact our Customer Service team at 866-858-1294 or via our Contact Us form and we will be happy to assist you in replacing your defective/damaged merchandise. Please do not mail your damaged or defective items back before contacting us, as we are happy to provide a prepaid return label for damaged/defective merchandise but cannot refund any personal postage paid. Normal wear and tear of merchandise is not considered to be product damage or a product defect.
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    • My shipment contained a wrong item

      We try our absolute best to ensure that every one of our shipments is 100% accurate. However, in the event that a package you receive contains a product that is different from what you ordered, please contact our customer service team at 866-858-1294 ...
    • How will I know if an item is out of stock?

      We try our absolute best to provide accurate, up-to-date availability information on our store. If the item is available to add to your shopping cart, 99.99% of the time it is immediately available in our warehouse. If an item is available for ...
    • What is the status of my order?

      Once your order has been shipped from our warehouse (same-day for orders placed before 2:00PM Eastern Time; next-business-day for orders placed after 2:00PM Eastern Time, on weekends, or on holidays), you will receive an email shipment confirmation, ...
    • When will I get my order?

      If your order is shipped with our Free Shipping or Economy Shipping method, your order is estimated to arrive within 3-6 days from the date of shipment. If your order is shipped with our Priority Mail shipping method, your order is estimated to ...
    • How do I make a return or exchange?

      To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact ...