Can you bill my insurance company/can I use Medicare to make my purchase?
No. We do not work with insurance companies or Medicare directly. However, we can accept certain HSA and/or FSA credit/debit cards. Because individual insurance company policies are always changing, we unfortunately cannot provide an active list of which providers will be accepted. Please contact your HSA/FSA provider for clarification, or try placing your order using your HSA/FSA card to determine whether or not your order can be processed.
How do I make a return or exchange?
To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact ...
I want to make a return and have the credit applied to a different card.
For security purposes, we must refund the original payment method used when you made your original purchase. We cannot refund your purchase to another payment account. If your original payment account has been closed, we will issue a store credit for ...
Do you make personalized product recommendations?
Yes. The best way to get in touch with our product specialists about a personalized recommendation is via our Contact Us form. Please provide as much information as possible in your request to help our specialists in making a selection, including ...
Can you hide the prices on my purchase receipt?
By default, our shipment packing slip does not include the price of any products ordered, so the recipient of your order will not know the price of the item(s) purchased. However, a copy of your order confirmation and payment receipt, which does ...
How do I claim my Rewards?
Once your are logged in to your account, if you click the round blue star button on the bottom left of your screen, you can view your current amount of Steps, Earn Points, or browse your Rewards. To redeem your rewards, select the available promotion ...