I would like to change or cancel my order.
To cancel or make changes to an order that you have already placed (but which has not already shipped), please contact our Customer Service team at 866-858-1294, via our Contact Us form
, or at firstname.lastname@example.org
for assistance. We will make every effort to hold your order in order to make your requested alterations/cancellation, but please be aware that we cannot, under any circumstances, make changes to or cancel an order that has already shipped. You will receive an email confirmation as soon as your order's shipment has been processed, and your TheInsoleStore.com account will be updated shortly thereafter (see "What is the status of my order?" above for more information).
What size should I order?
Most shoe insoles are designed such that one size insole will be compatible with 2-3 different sizes of footwear. For example, the Spenco Total Support Original Insoles come in 7 different sizes (size #0–size #6) but these seven sizes will cover shoe ...
What is the status of my order?
Once your order has been shipped from our warehouse (same-day for orders placed before 2:00PM Eastern Time; next-business-day for orders placed after 2:00PM Eastern Time, on weekends, or on holidays), you will receive an email shipment confirmation, ...
When will I get my order?
If your order is shipped with our Free Shipping or Economy Shipping method, your order is estimated to arrive within 3-6 days from the date of shipment. If your order is shipped with our Priority Mail shipping method, your order is estimated to ...
Will I be notified when my order ships?
Yes. As soon as your order is shipped, you will receive an email shipment confirmation, sent to the email specified when placing your order, containing your order's tracking information and shipment details. You can expect your order to be shipped ...
Can I pay to get my order tomorrow?
Presently, we do not offer overnight shipping. However, if you place your order before 2:00PM Eastern Time and choose Priority Mail as your shipping method, we estimate that your order will reach you within 2-3 days.