I want to make a return and have the credit applied to a different card.
For security purposes, we must refund the original payment method used when you made your original purchase. We cannot refund your purchase to another payment account.
If your original payment account has been closed, we will issue a store credit for your return, or you may choose to make an exchange for a different product.
How do I make a return or exchange?
To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact ...
Can you bill my insurance company/can I use Medicare to make my purchase?
No. We do not work with insurance companies or Medicare directly. However, we can accept certain HSA and/or FSA credit/debit cards. Because individual insurance company policies are always changing, we unfortunately cannot provide an active list of ...
Do you keep my card information on file?
Here at TheInsoleStore.com, we take customer data very seriously. We do not save any card information to your account or within our systems. Our website uses secure checkout to transmit your payment card information from a secure web page to a ...
Do you make personalized product recommendations?
Yes. The best way to get in touch with our product specialists about a personalized recommendation is via our Contact Us form. Please provide as much information as possible in your request to help our specialists in making a selection, including ...
My bank shows that I was charged twice for my order.
What you are seeing is likely an "authorization" for the purchase. An authorization is made during any credit card transaction to notify your card issuer/bank to reserve the funds in order to complete your purchase. The actual charge will replace the ...