I'm going to initiate a chargeback or dispute with my bank.

I'm going to initiate a chargeback or dispute with my bank.

If you are not pleased with our service or products for any reason, please first contact our customer service team at 866-858-1294, via our Contact Us form, or at help@theinsolestore.com. We pride ourselves on a great shopping experience, and we are absolutely willing to work with you to resolve any complaints you might have.

If you initiate a chargeback on the basis that we are enforcing our stated website Terms of Use, store policies, shipping policies, or return/exchange policies, please be aware that we have the right to dispute your chargeback.
    • Related Articles

    • My bank shows that I was charged twice for my order.

      What you are seeing is likely an "authorization" for the purchase. An authorization is made during any credit card transaction to notify your card issuer/bank to reserve the funds in order to complete your purchase. The actual charge will replace the ...
    • There are so many products to choose from. How do I pick the insole that's best for me?

      It is our commitment to carry every style and every size from every major manufacturer to best serve everyone. However, we realize that this can make it daunting to find the right product. By following the steps below, we can get you on the right ...
    • How do I mail my prepaid return package with USPS?

      USPS offers several ways to collect your return using our prepaid return shipping label. If your return fits in your mailbox or can be handed to your mail carrier, you can include it with your normal mail pickup. You can drop off your package at any ...
    • My insoles squeak!

      Sometimes if your insoles make a squeaking noise while you are walking, you can take them out and put them back in. If they still make noise, you can add a little bit of baby powder to your shoes. If you seem to be having a hard time keep your ...
    • My shipment contained a wrong item

      We try our absolute best to ensure that every one of our shipments is 100% accurate. However, in the event that a package you receive contains a product that is different from what you ordered, please contact our customer service team at 866-858-1294 ...