I'm going to initiate a chargeback or dispute with my bank.
If you are not pleased with our service or products for any reason, please first contact our customer service team at 866-858-1294, via our Contact Us form
, or at firstname.lastname@example.org
. We pride ourselves on a great shopping experience, and we are absolutely willing to work with you to resolve any complaints you might have.
My bank shows that I was charged twice for my order.
What you are seeing is likely an "authorization" for the purchase. An authorization is made during any credit card transaction to notify your card issuer/bank to reserve the funds in order to complete your purchase. The actual charge will replace the ...
How do I create or sign in to my rewards account?
You can sign up for an rewards account by either clicking on the round blue star button on the bottom left of your screen, this will prompt you to either create a TheInsoleStore.com account or to login to your existing account. Once your are logged ...
How do I claim my Rewards?
Once your are logged in to your account, if you click the round blue star button on the bottom left of your screen, you can view your current amount of Steps, Earn Points, or browse your Rewards. To redeem your rewards, select the available promotion ...
Creating an Account for TheInsoleStore.com
Please note: As part of our new website launch effective August 24th, 2021, customers who previously had an account at TheInsoleStore.com will need to create a new account to view and manage their orders. We apologize for any inconvenience this may ...
There are so many products to choose from. How do I pick the insole that's best for me?
It is our commitment to carry every style and every size from every major manufacturer to best serve everyone. However, we realize that this can make it daunting to find the right product. By following the steps below, we can get you on the right ...