How will I know if an item is out of stock?
We try our absolute best to provide accurate, up-to-date availability information on our store. If the item is available to add to your shopping cart, 99.99% of the time it is immediately available in our warehouse. If an item is available for pre-order only, this information, as well as the expected availability date of the item, will be featured prominently on the product page. If for whatever reason, a purchased item is ever found to be on backorder/out of stock, we will promptly notify you of this.
The product I want to exchange for is out of stock. What do I do?
We apolize for the inconvenience. We try very hard to ensure that all products are always in stock and available. You have two options: Make your return, select "Exchange for a different product," and enter the currently out-of-stock product as the ...
When will I get my order?
If your order is shipped with our Free Shipping or Economy Shipping method, your order is estimated to arrive within 3-6 days from the date of shipment. If your order is shipped with our Priority Mail shipping method, your order is estimated to ...
My order contained a defective item.
We replace any items that you receive defective or damaged upon delivery free of charge. Please contact our Customer Service team at 866-858-1294 or via our Contact Us form and we will be happy to assist you in replacing your defective/damaged ...
My shipment contained a wrong item
We try our absolute best to ensure that every one of our shipments is 100% accurate. However, in the event that a package you receive contains a product that is different from what you ordered, please contact our customer service team at 866-858-1294 ...
Will I be notified when my order ships?
Yes. As soon as your order is shipped, you will receive a shipment confirmation, sent to the email address or phone number specified when placing your order, containing your order's tracking information and shipment details. You can expect your order ...