How do I make a return or exchange?
To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way (please do not tape insole or shoe boxes shut, as this could harm the packaging when removed upon receipt of your return). Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, only qualify for a store credit, or be sent back to you with no refund issued.
To make your return or exchange, please first complete our RMA Form: Click here to access form
. Upon completing the form, please ship your return merchandise and completed RMA Form to:
Online Insole Sales
1947 Bancroft Street
Charlotte, NC 28206
If you received damaged or defective merchandise with your order, please see "My order contained a defective item
" for instructions on how to receive a replacement of the damaged/defective item.
I want to make a return and have the credit applied to a different card.
For security purposes, we must refund the original payment method used when you made your original purchase. We cannot refund your purchase to another payment account. If your original payment account has been closed, we will issue a store credit for ...
Do you make personalized product recommendations?
Yes. The best way to get in touch with our product specialists about a personalized recommendation is via our Contact Us form. Please provide as much information as possible in your request to help our specialists in making a selection, including ...
I would like to change or cancel my order.
To cancel or make changes to an order that you have already placed (but which has not already shipped), please contact our Customer Service team at 866-858-1294, via our Contact Us form, or at firstname.lastname@example.org for assistance. We will make ...
Can you bill my insurance company/can I use Medicare to make my purchase?
No. We do not work with insurance companies or Medicare directly. However, we can accept certain HSA and/or FSA credit/debit cards. Because individual insurance company policies are always changing, we unfortunately cannot provide an active list of ...
My insoles squeak!
Sometimes if your insoles make a squeaking noise while you are walking, you can take them out and put them back in. If they still make noise, you can add a little bit of baby powder to your shoes. If you seem to be having a hard time keep your ...