How do I create or sign in to my rewards account?
You can sign up for an rewards account by either clicking on the round blue star button on the bottom left of your screen, this will prompt you to either create a TheInsoleStore.com account or to login to your existing account.
Once your are logged in, if you click the round blue star button on the bottom left of your screen, you can view your current amount of Steps, Earn Points, or browse your Rewards.
To redeem your rewards, select the available promotion you would like to use, this will give you a one time use coupon code that you can either copy or apply to cart during checkout.
Every purchase earns you 5 Steps per $1 spent! Please be mindful that all Steps expire 60 days after being issued.
How do I claim my Rewards?
Once your are logged in to your account, if you click the round blue star button on the bottom left of your screen, you can view your current amount of Steps, Earn Points, or browse your Rewards. To redeem your rewards, select the available promotion ...
Creating an Account for TheInsoleStore.com
Please note: As part of our new website launch effective August 24th, 2021, customers who previously had an account at TheInsoleStore.com will need to create a new account to view and manage their orders. We apologize for any inconvenience this may ...
I want to make a return and have the credit applied to a different card.
For security purposes, we must refund the original payment method used when you made your original purchase. We cannot refund your purchase to another payment account. If your original payment account has been closed, we will issue a store credit for ...
I returned an item, but I haven't received my refund.
Please allow 5-7 business days upon arrival at our warehouse to fully process and/or refund your returned merchandise. Once your refund is processed, it may take an additional 1-3 business days for the credit to show in your account, depending on the ...
What is the status of my order?
Once your order has been shipped from our warehouse (same-day for orders placed before 2:00PM Eastern Time; next-business-day for orders placed after 2:00PM Eastern Time, on weekends, or on holidays), you will receive an email shipment confirmation, ...