How do exchanges work?

How do exchanges work?

  1. If you are exchanging for a different variant of the same product (different size, width, color, etc.) then the exchange is free of charge.
  2. If you wish to exchange for a higher-priced product, all you'd pay is the difference in price. We will send you a draft of the new order to approve and pay when the exchange is created.
  3. If you wish to exchange for a lower-priced product, we'll refund your original payment method for the difference.
If you have any questions or need help with recommendations for a new product, please feel free to contact us

    • Related Articles

    • How do prepaid return shipping labels work?

      The labels are already paid for, so there is no need for you to purchase a return shipping label. The labels work with the United States Postal Service (USPS). You can create a label for certain returns by booking your return through our Return ...
    • I had surgery and I need a temporary shoe insole that provides protection. What would work best?

      We recommend that you follow your doctor’s orders but typically find that the Turf Toe Steel Insoles or Hallux Rigidus/Limitus Contoured Insoles offer the best for protection and rigidity, as they feature a full-length, steel bottom and felt top ...
    • What are wear-test guarantees?

      With insoles and certain other foot support and foot comfort products, it’s important that you actually wear and use your new purchase for a while before you decide whether it does or does not work for you. Not only will you want to see how it fits, ...
    • Can you bill my insurance company/can I use Medicare to make my purchase?

      No. We do not work with insurance companies or Medicare directly. However, we can accept certain HSA and/or FSA credit/debit cards. Because individual insurance company policies are always changing, we unfortunately cannot provide an active list of ...
    • I'm going to initiate a chargeback or dispute with my bank.

      If you are not pleased with our service or products for any reason, please first contact our customer service team at 866-858-1294, via our Contact Us form, or at We pride ourselves on a great shopping experience, and we are ...