Do you make personalized product recommendations?
Yes. The best way to get in touch with our product specialists about a personalized recommendation is via our Contact Us form
. Please provide as much information as possible in your request to help our specialists in making a selection, including your foot arch height, any foot conditions (if any) that you suffer from, the activity/activities you would primarily be using the insole for, and the arch support level you find most desirable (if you already know), and the type of shoes you would be using the insoles in most often.
Our specialists work Monday-Friday from 8:00AM ET until 2:30PM ET, and they will be glad to follow up with you as soon as possible with product recommendations tailored to your individual needs.
I want to make a return and have the credit applied to a different card.
For security purposes, we must refund the original payment method used when you made your original purchase. We cannot refund your purchase to another payment account. If your original payment account has been closed, we will issue a store credit for ...
How do I make a return or exchange?
To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact ...
COVID-19 Preparedness at TheInsoleStore.com
TheInsoleStore.com remains open for business, and we look forward to continuing to serve you. As always, thank you for your support! Regarding COVID-19 (Novel Coronavirus), all of us here at TheInsoleStore.com wanted to take a moment to give you an ...
Can you bill my insurance company/can I use Medicare to make my purchase?
No. We do not work with insurance companies or Medicare directly. However, we can accept certain HSA and/or FSA credit/debit cards. Because individual insurance company policies are always changing, we unfortunately cannot provide an active list of ...
Why do I have to pay for return shipping?
We offer the majority of our products at a discounted price versus the full retail price. In addition to this, we cover the cost of shipping for all domestic orders over $20.00. Because we provide these two benefits to help offer our products to you ...