Do you keep my card information on file?
Here at TheInsoleStore.com, we take customer data very seriously. We do not save any card information to your account or within our systems.
Our website uses secure checkout to transmit your payment card information from a secure web page to a secure payment application.
We do not store complete payment card information on any of our systems. Payment card information is passed during the secure checkout process to our secure payment processing partner for payment validation and authorization. Once payment is processed, the only payment card information we maintain is the card type (Visa, MasterCard, etc.), the last 4 digits of the card used, and the card expiration date. We do not maintain the full payment card number or the payment card CVV/CSC. This practice helps us keep your information safe.
TheInsoleStore.com is a division of Online Insole Sales. Billing statements may reflect a charge to either TheInsoleStore.com or to Online Insole Sales.
I want to make a return and have the credit applied to a different card.
For security purposes, we must refund the original payment method used when you made your original purchase. We cannot refund your purchase to another payment account. If your original payment account has been closed, we will issue a store credit for ...
The tracking information for my purchase says that my package has been delivered, but I did not get it.
If your order was confirmed delivered to your address but you did not receive the order, please be sure to check areas commonly used by postal carriers to stow packages when the package recipient is not at home: your front stoop/porch, front ...
Creating an Account for TheInsoleStore.com
Please note: As part of our new website launch effective August 24th, 2021, customers who previously had an account at TheInsoleStore.com will need to create a new account to view and manage their orders. We apologize for any inconvenience this may ...
My bank shows that I was charged twice for my order.
What you are seeing is likely an "authorization" for the purchase. An authorization is made during any credit card transaction to notify your card issuer/bank to reserve the funds in order to complete your purchase. The actual charge will replace the ...
My insoles squeak!
Sometimes if your insoles make a squeaking noise while you are walking, you can take them out and put them back in. If they still make noise, you can add a little bit of baby powder to your shoes. If you seem to be having a hard time keep your ...