Do you have a price match guarantee?
We review all price match requests on a case-by-case basis.
Certain manufacturers set a minimum allowed price (MAP) for their products. As an authorized dealer of all brands we carry at TheInsoleStore.com, we are unable to go below this MAP price. If you have a question about whether or not we are able to price match a particular item, we ask that you Contact Us
and provide a link to the product at the price you wish us to match. We will be happy to review your request.
We do not price match any online marketplaces (Amazon, eBay, etc.) or closeout/clearance sites.
What can be returned?
What can be returned? Wear Test Guaranteed Merchandise Any product with a Wear Test Guarantee can be returned within the specified timeframe, even if worn, used, trimmed, molded, or otherwise not in “new” condition in the event that they simply don’t ...
Can you hide the prices on my purchase receipt?
By default, our shipment packing slip does not include the price of any products ordered, so the recipient of your order will not know the price of the item(s) purchased. However, a copy of your order confirmation and payment receipt, which does ...
What are wear-test guarantees?
With insoles and certain other foot support and foot comfort products, it’s important that you actually wear and use your new purchase for a while before you decide whether it does or does not work for you. Not only will you want to see how it fits, ...
How do exchanges work?
If you are exchanging for a different variant of the same product (different size, width, color, etc.) then the exchange is free of charge. If you wish to exchange for a higher-priced product, all you'd pay is the difference in price. We will send ...
There are so many products to choose from. How do I pick the insole that's best for me?
It is our commitment to carry every style and every size from every major manufacturer to best serve everyone. However, we realize that this can make it daunting to find the right product. By following the steps below, we can get you on the right ...