Can you hide the prices on my purchase receipt?
By default, our shipment packing slip does not include the price of any products ordered, so the recipient of your order will not know the price of the item(s) purchased. However, a copy of your order confirmation and payment receipt, which does contain price information, will be emailed upon checkout to the email address used when placing your order. If you are purchasing items as a gift and do not want the recipient to know the price of the items purchased, we advise using your email address when placing the order.
I returned my purchase for a gift card, but I lost the gift card information.
That's no problem at all! Contact us, and we'll be happy to resend the information to you.
Can you bill my insurance company/can I use Medicare to make my purchase?
No. We do not work with insurance companies or Medicare directly. However, we can accept certain HSA and/or FSA credit/debit cards. Because individual insurance company policies are always changing, we unfortunately cannot provide an active list of ...
The tracking information for my purchase says that my package has been delivered, but I did not get it.
If your order was confirmed delivered to your address but you did not receive the order, please be sure to check areas commonly used by postal carriers to stow packages when the package recipient is not at home: your front stoop/porch, front ...
What happens if I refuse my shipment?
When you place an order, you are making a commitment to purchase that item, and your payment will be processed at the time the order is placed. If you refuse delivery of your order during delivery, you will be assessed a 20% restocking fee upon ...
I want to make a return and have the credit applied to a different card.
For security purposes, we must refund the original payment method used when you made your original purchase. We cannot refund your purchase to another payment account. If your original payment account has been closed, we will issue a store credit for ...